* Welcoming and greeting guests upon arrival.

Front Desk Operations:

* Managing guest check-in and check-out procedures.

* Handling room reservations, cancellations, and modifications.

* Assigning rooms and issuing room keys.

* Processing payments, handling cash, and maintaining accurate records.

* Operating the hotel’s phone system and handling incoming and outgoing calls.

* Maintaining a clean and organized front desk area.

Administrative Tasks:

* Managing guest records and maintaining accurate databases.

* Preparing and distributing daily reports.

* Coordinating with other hotel departments, such as housekeeping and maintenance.

* Handling mail and messages for guests.

Additional Hotel Residence Specifics:

* Because a Hotel residence can have extended stay guests, there may be a higher level of relationship building with those guests.

* There may be more of an emphasis on providing information on local extended stay services.

* There may be more of an emphasis on dealing with long term billing, and extended stay issues.

Essential Skills and Qualifications:

* Excellent customer service and communication skills.

* Strong organizational and multitasking abilities.

* Proficiency in computer skills and hotel management software.

* Ability to work well under pressure and handle stressful situations.

* Professional appearance and demeanor.

* Knowledge of local attractions and services.

* Ability to speak multiple languages is often a plus.

This role in a hotel residence is crucial for ensuring smooth and efficient day-to-day operations. Here’s a breakdown of the key responsibilities and duties:

Core Responsibilities:

Overseeing Daily Operations:

* This includes coordinating and supervising various departments, such as front desk, housekeeping, maintenance, and potentially food and beverage.

* Ensuring all departments function seamlessly to provide a high-quality guest experience.

Guest Service and Satisfaction:

* Maintaining high standards of guest service and ensuring guest satisfaction.

* Handling guest complaints and resolving issues promptly and effectively.

* Implementing strategies to enhance the guest experience.

Staff Management:

* Supervising and coordinating staff activities.

* Hiring, training, and evaluating staff performance.

* Creating and managing work schedules.

* Promoting a positive and productive work environment.

Financial Management:

* Managing budgets and controlling operational costs.

* Monitoring financial performance and preparing reports.

* Maximizing profitability.

Operational Efficiency:

* Implementing and enforcing hotel policies and procedures.

* Monitoring inventory and ordering supplies as needed.

* Conducting regular inspections to ensure cleanliness, safety, and compliance.

* Developing and executing strategies to improve operational efficiency.

Compliance:

* Ensuring compliance with health and safety regulations.

Key Skills:

* Strong leadership and organizational skills.

* Excellent communication and interpersonal abilities.

* Budgeting and financial management expertise.

* Problem-solving and decision-making capabilities.

* Knowledge of hospitality industry trends.

* Attention to detail.

In a hotel residence, where guests may stay for extended periods, the Operations Manager must also focus on creating a comfortable and welcoming “home away from home” atmosphere.

Job brief

We are looking for an HR Recruiter Agent  to manage our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates.

HR Recruiter responsibilities include sourcing candidates online, updating job ads and conducting background checks. If you have experience with various job interview formats, including phone screenings and group interviews, and can help us recruit faster and more effectively, we’d like to meet you.

Ultimately, you will play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees.

Responsibilities

• Design and update job descriptions
• Source potential candidates from various online channels (e.g. social media and professional platforms )
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Prepare and distribute assignments and numerical, language and logical reasoning tests
• Advertise job openings on company’s careers page, social media, job boards and internally
• Provide shortlists of qualified candidates to hiring managers
• Send job offer emails and answer queries about compensation and benefits
• Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire
• Participate in job fairs and host in-house recruitment events
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard

Requirements and skills

• Proven work experience as an HR Recruiter or similar role
• Familiarity with Applicant Tracking Systems and resume databases
• Experience with sourcing techniques
• Understanding of referral programs
• Solid verbal and written communication skills