Key Responsibilities

Shift Supervision and Team Leadership:
Oversee the daily operations of the front desk during assigned shifts, ensuring staff are well-prepared, adequately staffed, and meeting service standards.
Conduct shift briefings and debriefings to communicate important information, goals, and guest expectations to the team.
Assist in training and mentoring new and existing front desk staff to improve their skills and knowledge.
Provide ongoing coaching and feedback to team members and assist with performance evaluations.
Create a positive and professional work environment.
Guest Services:
Handle guest check-ins, check-outs, and inquiries with a friendly and professional demeanor.
Address and resolve guest complaints, special requests, and issues in a timely and effective manner.
Coordinate with other hotel departments (e.g., housekeeping, maintenance, F&B) to fulfill guest needs and ensure a seamless experience.
Be knowledgeable about hotel services, facilities, and local area attractions to assist guests.
Operational and Administrative Duties:
Monitor room inventory and assist with room assignments based on guest preferences and availability.
Ensure the accuracy of guest billing, payment collection, and daily financial reports.
Handle cash and credit card transactions according to hotel policies.
Assist in maintaining front office supplies and ensuring all equipment is functioning properly.
Review and verify daily reports and other administrative tasks.
Safety and Security:
Ensure all staff adhere to hotel security and safety procedures, including key control and emergency protocols.
Act as a point of contact for guests and staff during emergencies, following established procedures.
Qualifications and Skills

Experience:
Previous experience in a front desk or related customer service role within the hospitality industry.
Prior experience in a supervisory or leadership role is often required or preferred.
Core Competencies:
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Exceptional customer service orientation and a professional demeanor.
Proficiency in hotel management software (PMS) and Microsoft Office Suite.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, and holidays