Tasks and duties

Supervising staff and ensuring that they are performing their duties efficiently.
Overseeing the day-to-day operations of the department.
Developing and implementing operational policies and procedures.
Managing inventory and supplies.
Monitoring and analyzing departmental performance metrics.
Working with other teams to ensure the smooth functioning of the organization.
Identifying areas for improvement and implementing solutions.
Facilitating training for new employees and providing ongoing training for existing staff.
Providing feedback to employees through performance evaluations.
Evaluating and recommending new technologies and systems to improve operation
Responsibilities:

Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all branch. Maintain effective cost controls in all areas.
Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all HODs to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
Deputies for the General Manager in his absence and at various meetings & events.
Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
Ensure consistent implementation and review of SOPs throughout all Departments.
Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
Monitor the hotel functions book and familiarize yourself with all updates & amendments.
Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
Carry out Duty Management shifts as required.
Conduct regular fire walks and Health & Safety audits.
Promote a positive employee relations culture through effective communication and regular team meetings.
Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming