Terms & Conditions

Frequently Asked Questions:

      • Check in starts from 2.00 PM
      • Check out at 12.00 PM
      • Visitors are not allowed except family members, and after providing an I.D.
      • It is our pleasure to host you and your visitors at the Lobby area (reception), and you can also enjoy our Rooftop Terrace cafe and restaurant.
      • Pets are not allowed

Facilities & Services:

      • Free Gym 24 hours for residents only.
      • Rooftop Terrace opens from 7:30 AM till 10.00 PM. 
      • Welcome drink upon check in.
      • Private Parking based on availability (no valet is available).
      • 24 hours security with CCTV.
      • 24 hours Concierge services.
      • Housekeeping service upon demand (1 time for free and any extra time for USD 9).
      • Dry Clean and Laundry service available from 11.00 PM till 05.00 PM.
      • Extra beds can be provided only in the One Bedroom Deluxe apartments for USD 15 per night.
      • Internet MiFi device is available with extra fees (USD 3 per night for rent + USD 10 for 8 GB charge).
      • Transportation from Cairo International Airport at USD 30 per way.


      • Extension requests must be submitted 48 hours before initial check-out date, or else unfortunately we will not be able to extend your stay at Prime Residences.

Cancellation & No Show Fees:

      • Free cancellation is allowed 7 nights before check in date, or else one night will be charged.
      • In case of No Show one night will be charged.


      • 30% deposit to confirm reservation.
      • Payment should be settled in EGP or equivalent to USD upon check in.


  • Rates include utilities in Short term rates ONLY.
      • Utilities fees for long term is EGP 350 per month for water, and electricity fees are calculated based on consumption.
      • Parking is for EGP 400 per month, based on availability (no valet is available)
      • Supplement 10 % above rates in seasons:-
      • Peak Period in Prime Residence & Prime Select: Summer vacation (1/6/2020 to 15/9/2020) & Christmas and New Year (20/12/2020 to 7/1/2021).
      • Peak Period in Anakato: Mid-year vacation (20/1/2020 to 10/2/2020) & Easter (9/4/2020 to 17/4/2020) & Christmas and New Year (20/12/2020 to 8/1/2021).


Mifi is available in the apartments upon request for an extra charge; USD 3 device rental per day and USD 10 per charge.


Private garage parking is free based on availability.

Concierge Requests:

Prime Residence offers free concierge services daily 10 am till 7 pm), to accommodate any request you may have. Our Concierge strives to meet your every demand, ranging from transportation, sightseeing, dry clean; and everything that ensures your experience in Egypt is smooth and unforgettable.

Housekeeping Service

  • Studio: 

EGP 110 (once) and EGP 385 (4 times package)

  • 1 Bedroom:

EGP 140 (once) and EGP 545 (4 times package)

  • 1 Bedroom Deluxe:

EGP 155 (once) and EGP 560 (4 times package)

  • 2 Bedrooms (Residence)

EGP 190 (once) and EGP 695 (4 times package)

  • 2 Bedrooms (Point 90)

EGP 265 (once) and EGP 995 (4 times package)

  • 3 Bedrooms (Point 90)

EGP 355 (once) and EGP 1320 (4 times package)

  • 3 Bedrooms (Ocean Blue and Eastown)

EGP 530 (once) and EGP 1940 (4 times package)

  • 3 Master Bedrooms (Ocean Blue)

EGP 665 (once) and EGP 2400 (4 times package)

Please contact the front desk by dialing (0) to request the service, or leave the room key at the front desk between 10am – 5pm daily.

Laundry Service:

Available daily except on Sundays, please leave your laundry at the front desk and it will be delivered to your apartment the next day.


Pets aren’t allowed.