Loyalty Program

What is PHMG Loyalty Program?

PHMG is a guest loyalty program for customers of Prime Hospitality Management Group properties.

The more you spend, the more points you get in return. 

    1. Sign Up and start earning points on your stay and purchases at PHMG
    2. Earn 1 point on your PHMG loyalty card for every EGP 1 spent at our properties. 
    3. Get Rewards and redeem your earned points at PHMG
    4. Guest get 10% discount for filling the form (name, telephone, email, birthday, nationality)

There are 3 levels of membership, after enrollement guest receive the Prime Card, followed by Silver Card, Gold Member and Platinum Card.

Rules & Regulations:

      • Enjoy staying at any of Prime Properties brands
      • Spend a certain amount of money (stays) at Prime Properties
      • Transfer points to other members to be redeemed at prime Properties
      • Enjoy our numerous benefits while staying at Prime Properties.

Our Loyal Member gets to

      • The membership level depends on the members’ total money spent at Prime Properties
      • Members receive 1 points per qualifying night (EGP1)
      • Members must present their membership card before their stay to earn points (This includes the virtual card or membership number)

The following benefits are provided to members during their stay:

Loyalty Program Member with no points. Points will be added the first qualifying day at Prime

Benefits:

    • Obtaining a loyalty card and becoming a member of our community
    • Member recognition at front desk
    • Early check-in upon availability
    • Late check-out till 4 pm (upon availability)
    • Welcome tray including water, tea and coffee in room upon check-in

Guest stayed up to 15 nights at Prime properties in 1 calendar year

    • Silver Members require a minimum of 15 nights (equivalent to 15,000 points) at Prime properties during 1 calendar year.

Benefits:

    • Obtaining a loyalty card and becoming a member of our community
    • Member recognition at front desk
    • Early check-in upon availability
    • Late check-out till 4 pm (upon availability)
    • Welcome tray including water, tea and coffee in room upon check-in
    • Fresh fruit basket in-room upon check-in
    • Free Mifi Device 
    • Free housekeeping service (once per week)
    • 10% discount on laundry service
    • 10% discount on Food and Beverages

Guest stayed 25 Qualifying nights; earn 25,000 Qualifying Points

Gold Members require a minimum of 25 nights (equivalent to 25,000 points) at Prime properties during 1 calendar year.

Benefits:

    • Obtaining a loyalty card and becoming a member of our community
    • Member recognition at front desk
    • Priority Check-in
    • Early check-in upon availability
    • Late check-out till 4 pm (upon availability)
    • Welcome tray including water, tea and coffee in room upon check-in
    • Fresh fruit basket in-room upon check-in
    • Free Mifi Device + 1 time charge free (8 GB)
    • Free housekeeping service (twice per week)
    • 10% discount on laundry service
    • 15% discount on Food and Beverages

Guest stayed 50 Qualifying nights; earn 50,000 Qualifying Points

Platinum members require a minimum of 50 nights (equivalent to 50,000 points) at Prime properties during 1 calendar year.

Benefits:

    • Obtaining a loyalty card and becoming a member of our community
    • Member recognition at front desk
    • Priority Check-in
    • Early check-in upon availability
    • Late check-out till 4 pm (upon availability)
    • Welcome tray including water, tea and coffee in room upon check-in
    • Priority Check –in 
    • Guest welcome gift (towel, T-shirt…) 
    • Dedicated concierge service 
    • 15% discount on laundry service
    • 15% discount on Rooftop food and beverage service
    • A Free second night on a minimum of 2 nights stay (Excluding weekends)
    • 10% discount in North Coast properties
    • Upgrade to next accommodation category upon availability (maximum 3 nights stay) 

Loyalty Membership Conditions:

    • This is a personal card and can only be used by PHMG Loyal member
    • Memberships are to be used only by individual guests and not corporate accounts
    • Membership applies to short stays only (Less than 3 months)
    • Redemption to be applied on next stay’s invoice
    • Points can be redeemed at all Prime brands
    • Member can transfer their points to another member

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